Refund Policy

1. Our Refund Approach

At Resential, we are committed to providing a high-quality resume generation service. This Refund Policy explains your rights as an EU consumer and the circumstances under which refunds may be provided.

Service Price: Resential charges a one-time fee of €2.99 (including VAT where applicable) for generating and delivering your professional resume as a PDF.

2. EU Right of Withdrawal

Under EU consumer protection law (Directive 2011/83/EU), consumers have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period begins on the day you complete your payment for the resume service.

How to Exercise Your Withdrawal Right:
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

Email: [email protected] (Subject: "Withdrawal Request")
Address: Eikenweg 21B, 1092BX Amsterdam, Netherlands

3. Waiver of Withdrawal Right for Immediate Delivery

Legal Basis: Under EU Directive 2011/83/EU Article 16(m), consumers lose the right of withdrawal for digital content that is not supplied on a tangible medium if performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal.

What This Means:

• At checkout, you will be asked to check a box explicitly requesting immediate delivery of your resume PDF
• By checking this box and completing payment, you acknowledge that you lose your right of withdrawal once the PDF is made available for download
• This waiver only applies if you request immediate delivery; if you do not request immediate delivery, your 14-day withdrawal right remains intact
• The waiver is timestamp-recorded for legal compliance

Why We Require This Waiver: Our service provides immediate, complete digital delivery upon payment. Once you have downloaded your resume PDF, the service has been fully performed and cannot be "returned" in any meaningful way.

4. When Refunds May Be Granted

4.1 Technical Failures

If our service experiences a technical failure that prevents you from receiving your completed resume PDF after successful payment, we will:

• First attempt to resolve the issue and deliver your resume
• If resolution is not possible within a reasonable timeframe, provide a full refund of €2.99

4.2 Payment Errors

If you were charged multiple times due to a payment processing error, we will refund all duplicate charges immediately upon notification.

4.3 Service Not Delivered

If you paid but never received access to download your resume due to a system error on our end, you are entitled to a full refund.

4.4 Withdrawal Before Delivery

If you exercise your withdrawal right within 14 days of payment and have not yet downloaded or requested immediate delivery of your resume, you are entitled to a full refund.

5. When Refunds Are Not Available

Refunds will not be provided in the following circumstances:

• After Immediate Delivery: If you explicitly requested immediate delivery, agreed to the waiver, and downloaded your resume PDF
• Content Dissatisfaction: If you are unhappy with the resume content based on information you provided (the quality of the output depends on the quality and completeness of your input)
• Changed Mind: If you simply changed your mind after downloading the resume (this is covered by the withdrawal waiver you agreed to at checkout)
• User Error: If you provided incorrect information or failed to save your downloaded PDF
• Third-Party Issues: Issues with your email provider, internet connection, or device that prevented download (we provide download access during your session)

6. How to Request a Refund

If you believe you are entitled to a refund under this policy, please contact us:

Email: [email protected]
Subject: "Refund Request"

Please include in your refund request:

• Your full name
• Email address used for payment
• Payment date and amount
• Detailed explanation of why you are requesting a refund
• Screenshot or description of any error messages (if applicable)

7. Refund Processing Time

If your refund request is approved:

• We will respond to your request within 48 business hours
• Approved refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method used
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

8. Our Quality Commitment

While we cannot guarantee job placement or specific outcomes, we are committed to providing a high-quality resume generation service. Our AI-powered system uses professional resume examples and quality assessment to ensure your resume meets industry standards. If you experience technical issues preventing service delivery, we will work diligently to resolve them or provide a refund.

9. Your Consumer Rights

Nothing in this Refund Policy limits your statutory rights as a consumer under mandatory EU or Dutch consumer protection law.

If you have a complaint about our refund handling, you may contact:

Autoriteit Consument & Markt (ACM) - Dutch Consumer Authority
Website: www.acm.nl

10. Dispute Resolution

If we cannot resolve your refund request to your satisfaction, you may use the European Commission's Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. The "Effective Date" at the top indicates when the policy was last updated. Any changes will be communicated through our website.

12. Contact Us

For questions about this Refund Policy or to request a refund:

Resential
Eenmanszaak
KvK: 99423286
Email: [email protected]
Phone: 0615574740
Address: Eikenweg 21B, 1092BX Amsterdam, Netherlands